Schools

Yes, we request you book a time slot for Schönbrunn Palace and for the Sisi Museum in the Vienna Hofburg.

Please note that the reserved tickets have to be picked up at the ticket office in the Schönbrunn Group Centre at the latest fifteen minutes before the time slot, otherwise the reservation is cancelled. Please make sure you arrive with your group punctually for the reserved time slot at the gate / turnstile; otherwise, because of the high density of visitors, we cannot guarantee admission. Calculate extra time for picking up tickets and the way to the gate / turnstile. Especially in Schönbrunn Palace, the way from ticket pick-up to the gate can take up to twenty minutes, depending on group size.

In the Vienna Furniture Museum, you do not need to reserve a time, as long as a guided tour has not been requested. However, all themed guided tours, also private and evening tours do indeed require prior reservation.

For group bookings of every kind, a previous appointment is necessary for Schloss Hof. For reserved guided tours and programmes, please make sure you arrive at the ticket office fifteen minutes before the start. For late arrivals we may have to reserve the right to shorten the programme or to cancel it.

Please pick up tickets for Schönbrunn Palace in the Group Centre near the car park diagonally opposite the main entrance.

The entrance for groups in the Sisi Museum in the Vienna Hofburg is in the Innerer Burghof, the interior courtyard. Here you can also pick up your tickets.

In the Vienna Furniture Museum, you can pick up your tickets at the ticket office at the main entrance.

You can pick up your tickets on the Schloss Hof Estate either at the ticket office of the relevant palace, or, if you have booked a location ticket for both palaces, at either of the two ticket offices.

IMPORTANT: Identification at pick-up is effected through the reservation number and explicit identification of the notified person picking up the tickets – ID card, passport, tour guide ID cards.

As travel bureau or voucher partner you can pay cashless via direct debit. As a teaching institution or without voucher partnership, you can pay by credit card, EC card or cash.

Two accompanying persons per group have free admission. As of the fifth school grade, one accompanying person per ten pupils has free admission.

In Schloss Hof one accompanying person has free admission for ten paying pupils. For kindergarten children: free admission for one accompanying person per five paying children.

• Children’s Museum Schönbrunn Palace: max. 35 persons*
• Schönbrunn Palace: max. 30 persons*
• Sisi Museum: max. 35 persons*
• Vienna Furniture Museum: max. 30 persons*
• Schloss Hof: max. 25 persons*
   

*+ 2-3 accompanying persons depending on children’s age and the legal specifications

Reservations can be cancelled free of charge up to 48 hours before the date of visit; for private and evening guided tours up to seven days before the date of visit. Cancellations that arrive later must be settled to account depending on the guided tour.

You can find out about details, cancellation and no-show charges in Point 4 of our terms and conditions.

Reservations can be cancelled free of charge via the online reservation system or by e-mail addressed to the Reservation Central Office. If a tour guide has been reserved, the only way to cancel is by e-mail sent to reservierung[at]schoenbrunn.at or kinder[at]schoenbrunn.at.

Schloss Hof regulations: without guided tour or programme feature you have the option of prior cancellation free of charge up to 48 hours before date of visit. All reserved guided tours and programmes can be cancelled free of charge up to seven days prior to date of visit. Please apply for cancellations at buchungen[at]schlosshof.at.

Upon request, it is advisable to ask for information when booking.

The Sisi Museum has no facility available for breaks and snacks.

Schloss Hof and the Vienna Furniture Museum provide lockers.

There is the option for the locked deposit of rucksacks in the Children’s Museum Schönbrunn Palace; we do not assume liability.

In the Sisi Museum in the Vienna Hofburg there is no provision for depositing rucksacks; owners may take small rucksacks with them during the tour.

For Schönbrunn Palace, the garden attractions and also the Children’s Museum Schönbrunn Palace admission for children with disabilities is free, also for one accompanying person per child (if necessary).

If the Children’s Museum is visited as part of a guided tour there is a charge of € 5.50 per child; the accompanying person per child is free (if necessary).

Schloss Hof regulations are valid as for Schönbrunn Palace, however, guided tours and/or workshops require an extra charge.